Refund policy
If your order is damaged during shipping, we will send a call tag for the damaged item and replace the item, or refund your order with return of the product. For more specific refund and replacement policy, please read below.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, log into your customer account or you can contact us at sales@allseasonsfeeders.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
Shipping for returns is the customer responsibility, unless your return is a replacement of a faulty item.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@allseasonsfeeders.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In some cases we will send a replacement product before receiving a return, please call if you believe your return warrants that action.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@allseasonsfeeders.com.
WILDLIFE FEEDER - Your feeder timer (THE TIMER) comes with a 5 year warranty while the motor and solar panel have a 1 year warranty. As for the feeder unit itself, we build everything to last, and we expect that it will. If there is ever issues that arise due to something that went wrong in production, contact us. We will make it right. With a little maintenance, your feeder can last a lifetime, so proper care can go a long way in preserving the life of your feeder. If you have purchased a heavy metal (green) feeder, each year it is recommended that you check for any rust, and upon finding any, we recommend that you scrub it off, and use touch up paint over the scrubbed area. Rust is an unavoidable side effect of metal and moisture. By scrubbing rust off and painting over it, you are giving the metal a new layer of skin which will slow up the decay process. This is a must if you want to enjoy your feeder for years to come. If you are in areas where moisture is constant (ie. coastal areas) it is suggested that you purchase the galvanized feeders (silver). The galvanizing process dramatically extends the life of metal when it is in contact with moisture. Any of our feeders can be purchased in galvanized, so if you don't see that option, just ask!
BBQ PIT or FIRE PIT - We build everything to last, so if there is ever an issue with the construction of your pit, or you feel like something isn't right, contact us. We want to make sure you are happy with your purchase, so we will do what we can to make sure that happens. However, the life of your pit is very much dependent on how well you take care of it. Rust is unavoidable when you are dealing with metal and moisture, so it is very important to keep your pit covered and that you treat rust as you see it appear. Keeping the pit covered when it is not in use will prevent added moisture sitting on the metal. We sell covers for all of our pits, but a simple tarp will even do the trick. In the event that you start to notice rust, is it recommended that you scrub the rust away and use touch up high heat paint to protect the area after scrubbing it. This will stop the corrosion. Only use paint on the outside of your pit, do not ever use paint on the inside of your cooking chambers.